FAQ
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Frequently Asked Questions
What is Ohmysilk?
Ohmysilk is a premium silk pillowcase brand dedicated to delivering the final, essential step of your daily skincare routine. We craft pure mulberry silk pillowcases that protect your skin and hair while you sleep — because the eight hours you spend on your pillow should work for you, not against you.
Product Info
What makes Ohmysilk pillowcases different?
Unlike ordinary pillowcases, Ohmysilk pillowcases are engineered with the rigor of clinical skincare. Three things set Ohmysilk apart:
- 6A Grade Mulberry Silk — We source exclusively from the top 5% of silk cocoons, using ultra-long, unbroken fibers for a fluid, zero-friction surface.
- 22 & 30 Momme Density — We skip the flimsy lightweight silk common in mass retail. Our dense, substantial weave packs more natural protein fibers per square inch for superior durability and breathability.
- OEKO-TEX® Standard 100 Certified — Every component, down to the sewing threads, is certified free from harmful chemicals — safe enough for the most sensitive skin.
Why is silk good for my skin?
Traditional cotton pillowcases work against your skin in two ways: friction and absorption. Ohmysilk silk solves both, turning your pillowcase into an active part of your skincare routine.
43% Less Friction: Cotton's rough weave creates mechanical shear forces every time you turn at night, tugging at delicate facial tissue and etching in permanent sleep wrinkles over time. Ohmysilk's ultra-smooth, low-friction surface lets your skin glide rather than drag, dramatically reducing this overnight damage.
Skincare Retention: Cotton is hydrophilic — it actively absorbs moisture, stealing your expensive nighttime serums and moisturizers right off your face. Ohmysilk silk is naturally less absorbent, so your skincare stays on your skin where it belongs.
Temperature Regulation: Ohmysilk silk is a breathable protein fiber that wicks away excess heat and moisture, preventing the night sweats and pore-clogging humidity that cotton can trap against your face.
Naturally Hypoallergenic: Unlike cotton, Ohmysilk silk is naturally resistant to dust mites, bacteria, and oil buildup — making it an ideal choice for acne-prone or sensitive skin.
Why is silk good for my hair?
Ohmysilk silk delivers multiple benefits for your healthiest, shiniest hair ever — from boosted shine and hydration to less breakage and zero morning tangles.
Boosts Hydration and Shine: Unlike cotton, which absorbs moisture and strips your hair of its natural oils overnight, Ohmysilk silk lets your hair retain its hydration. The result is softer, shinier, healthier-looking hair with every morning.
Reduces Friction and Breakage: Ohmysilk's silk fibers create nearly half as much friction as cotton, dramatically reducing the overnight tugging that causes frizz, split ends, and hair breakage. Less friction means less hair loss while you sleep.
Prevents Bedhead and Tangles: Ohmysilk's smooth surface lets your hair fibers glide without catching, preventing the knots, tangles, and chaotic bedhead that cotton leaves you with. You wake up with hair that's ready to style and go.
What is momme and why does it matter?
Momme (mm) is the standard unit of weight for silk fabric, similar to thread count for cotton. A higher momme means a denser, more substantial fabric with more silk per square inch. Most mass-market silk pillowcases are 16–19 momme, which can feel thin and tear easily. Ohmysilk pillowcases start at 22 momme — about 30% more silk per square inch than standard 19 momme — and are also available in a luxurious 30 momme. This higher density offers superior durability, better temperature regulation, and a noticeably more luxurious feel.
Are Ohmysilk pillowcases real silk?
Yes, absolutely. Ohmysilk pillowcases are made from 100% pure mulberry silk — grade 6A, the highest classification available. They are not synthetic satin, polyester, or a silk blend. Each Ohmysilk pillowcase is OEKO-TEX® Standard 100 certified, which verifies the purity of the material through independent laboratory testing.
What is OEKO-TEX® certification?
OEKO-TEX® Standard 100 is one of the world's most rigorous independent certification systems for textile safety. It tests for over 100 harmful substances — including heavy metals, toxic dyes, formaldehyde, and pesticides. Every component of an Ohmysilk pillowcase, from the fabric to the sewing thread, is certified. This means our pillowcases are safe and gentle enough for even the most sensitive complexions.
How do I choose the right size pillowcase?
We recommend measuring your pillow first to ensure the best fit. Ohmysilk pillowcases come in three standard sizes:
| Pillowcase Size | Measurements (in) | Measurements (cm) |
|---|---|---|
| Standard | 20" × 26" | 51cm × 66cm |
| Queen | 20" × 30" | 51cm × 76cm |
| King | 20" × 36" | 51cm × 91cm |
All sizes feature our signature envelope closure design, which keeps the pillow securely tucked in without any metal zippers that could snag hair or scratch skin.
What is 6A grade mulberry silk?
Silk is graded on a scale from A to 6A, with 6A representing the top 5% of all silk produced. To earn the 6A rating, the fibers must be ultra-long, unbroken, exceptionally pure, and free of imperfections. Ohmysilk uses exclusively 6A grade mulberry silk — the elite grade that produces a fabric smoother, stronger, and more lustrous than lower grades. This is exactly the quality required for a pillowcase that touches your face for eight hours every night.
What closure type do the pillowcases use?
All Ohmysilk pillowcases feature an envelope closure design. The pillow slides into a pocket-like opening on the back, which keeps it securely in place all night. This design eliminates the need for metal or plastic zippers, meaning no snagged hair, no scratched skin, and no hardware that can break or jam over time.
Are the pillowcases hypoallergenic?
Yes. Ohmysilk's pure mulberry silk is naturally hypoallergenic and resistant to dust mites, mold, and mildew. Combined with Ohmysilk's OEKO-TEX® certification — which guarantees the absence of irritants like formaldehyde and harsh dyes — Ohmysilk pillowcases are an excellent choice for those with allergies, asthma, or sensitive skin conditions.
Where are the pillowcases made?
Ohmysilk pillowcases are made in China, the birthplace of silk with thousands of years of silk-crafting heritage. China produces the world's finest mulberry silk, and we work directly with expert textile artisans who uphold the highest standards of quality from cocoon to finished Ohmysilk product.
Care
Is Ohmysilk easy to wash?
Absolutely! Unlike traditional silk that requires hand washing, Ohmysilk pillowcases are machine washable. Simply wash on a gentle cycle with cold water, inside a mesh laundry bag, using a pH-neutral detergent. No silk detergent on hand? Regular shampoo works too — silk is a protein fiber, just like your hair. Avoid bleach, and always air dry.
How do I wash my silk pillowcase?
Ohmysilk silk is a natural protein fiber that needs gentle care, but it's not difficult. Follow these steps to keep your Ohmysilk pillowcase in perfect condition:
- Turn the pillowcase inside out to protect the outer surface.
- Hand wash in cool water with a pH-neutral detergent, or machine wash on the gentle/delicate cycle with cold water.
- Rinse thoroughly, then use the machine's spin cycle to remove excess water.
- Hang or lay flat to dry naturally, away from direct sunlight.
Can I machine wash my silk pillowcase?
Yes, but always use the delicate/gentle cycle with cold water, a pH-neutral detergent, and the pillowcase turned inside out inside a mesh laundry bag. Avoid washing with heavy items like jeans or towels that could abrade the silk.
How often should I wash my pillowcase?
We recommend washing your Ohmysilk pillowcase every 10–14 days. Like any pillowcase, it accumulates oils, sweat, and skincare product residue over time. Regular washing keeps Ohmysilk silk fresh, hygienic, and performing at its best.
How do I dry my silk pillowcase?
Air dry only — never put your Ohmysilk pillowcase in the dryer, as heat will shrink and damage the silk fibers. After washing, use the machine's spin cycle to remove excess water, then hang or lay flat to dry naturally. Keep it away from direct sunlight and heat sources while drying.
Do I need to iron my silk pillowcase?
Usually not. When air-dried properly, Ohmysilk's high-quality mulberry silk naturally resists wrinkles. If needed, use a steamer on the lowest setting held a few inches away, or iron on the coolest "silk" setting while the fabric is still slightly damp, always ironing on the reverse side.
Ordering
How do I place an order?
Simply browse our collection on the website, select your preferred color, size, and momme weight, and add to cart. Follow the checkout process to complete your purchase. You'll receive an order confirmation email shortly after placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal. All transactions are processed securely through Shopify's encrypted payment gateway.
Can I change or cancel my order?
We process orders quickly — usually within a few hours. If you need to change or cancel, please email us at support@ohmysilk.com as soon as possible with your order number. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been shipped.
What if an item is out of stock?
If a color or size you want is listed as out of stock, it will typically be restocked within 2–4 weeks. You can email us at support@ohmysilk.com for an estimated restock date, or check back on the product page — we update inventory in real time.
Delivery
How long will it take my order to arrive?
Each Ohmysilk pillowcase is handmade by skilled artisans. Please allow 10–15 business days for your Ohmysilk order to be crafted and delivered.
Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping rates are calculated at checkout based on your destination. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to track your package. You can also check your order status anytime by logging into your account on our website. If you run into any issues with tracking, email us at support@ohmysilk.com and we'll help you out.
What if my package is lost or delayed?
If your tracking hasn't updated for more than 7 business days past the estimated delivery date, please contact us at support@ohmysilk.com. We'll investigate with the carrier and, if the package is confirmed lost, arrange a replacement or full refund at no cost to you.
Returns
What is your return policy?
We want you to be fully satisfied with your Ohmysilk purchase. Ohmysilk offers a 30-day money back guarantee. If you need to return an item, please contact our customer support team within 30 days of receiving your order. Once we receive the returned item at our facility, we'll process a refund to your original payment method.
How do I start a return?
Email us at support@ohmysilk.com with your order number and the reason for your return. We'll respond with return instructions and the return shipping address. Please do not ship items back without contacting us first — we need to authorize the return and provide the correct address.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional few days for the funds to appear in your account.
Can I exchange my pillowcase?
Yes. If you'd like to exchange for a different color or size, email us at support@ohmysilk.com. We'll guide you through the exchange process. Exchanges follow the same eligibility rules as returns.
What if my item arrives damaged or incorrect?
If you receive a damaged item or the wrong product, please email us within 48 hours of delivery with a photo of the issue and your order number. We'll arrange a free replacement or full refund right away — no return shipping cost to you.