Welcome to the OHMYSILK Help Center

OHMYSILK is a premium sleep and wellness brand dedicated to solving modern sleep struggles through the power of nature. We offer high-quality, 100% Mulberry silk products—including pillowcases, sleep masks, and pajamas—designed to improve your sleep quality, skin health, and hair condition.

Switching to OHMYSILK is an investment in your sleep, skin, and hair health. Unlike cotton, which causes friction and absorbs moisture, our 100% Mulberry Silk provides a smooth, frictionless surface. It is naturally temperature-regulating, keeping you cool in summer and cozy in winter, while helping to prevent sleep creases, bedhead, and skin dehydration.

OHMYSILK is a game-changer for your skincare routine:

• Anti-Aging: The ultra-smooth surface reduces friction by 43% compared to cotton, preventing the stretching and tugging that leads to fine lines and sleep wrinkles.
• Hydration: Cotton is absorbent and pulls moisture (and expensive night creams) off your face. OHMYSILK fibers are less absorbent, keeping your skin's natural moisture locked in where it belongs.
• Acne-Fighting: Our silk is naturally breathable and cleaner, reducing the buildup of bacteria and oils that can clog pores and cause breakouts.

Yes, say goodbye to bad hair days. Traditional pillowcases cause friction that leads to frizz, breakage, and tangles while you toss and turn. OHMYSILK allows your hair to glide effortlessly over the pillow, preserving your hairstyle, reducing split ends, and keeping your hair shiny and hydrated overnight.

Absolutely. Our products are made from 100% natural Mulberry Silk, which is naturally hypoallergenic. The sericin protein in silk naturally repels dust mites, mold, and fungus, making it the perfect choice for allergy sufferers or those with sensitive skin conditions like eczema or psoriasis.

We use only the highest grade: Grade 6A 100% Mulberry Silk. This is the "gold standard" of silk, known for its long, strong fibers and uniform texture. We do not use satin (polyester) or low-quality blends.

"Momme" is the unit used to measure the weight and density of silk.

• Standard Silk (19-momme): Good, but thinner and less durable.
• OHMYSILK (22-momme): Contains about 30% more silk per square inch than standard 19-momme silk.
  This higher density makes OHMYSILK products significantly smoother, shinier, and more durable. It is the perfect balance of softness and longevity, designed to withstand machine washing while maintaining its luxury feel.

Yes, your safety is our priority. All OHMYSILK products are OEKO-TEX® Standard 100 Certified. This means every thread has been rigorously tested by independent laboratories and is guaranteed to be free from over 100 harmful substances. It is safe for you, your family, and even babies.

Yes! We designed OHMYSILK for modern lifestyles. While it feels luxurious, it is durable enough for machine washing.

• How to wash: Turn the item inside out and place it in a mesh laundry bag. Use cold water (delicate cycle) and a pH-neutral liquid detergent specially formulated for silk.
• Drying: Do not tumble dry. Lay flat or hang to air dry out of direct sunlight.
• Ironing: If needed, iron on the lowest heat setting or steam lightly.

We offer sizes to fit most standard pillows. We recommend measuring your current pillow before ordering:

• Standard: 20" x 26" (51cm x 66cm)
• Queen: 20" x 30" (51cm x 76cm) – Most Popular
• King: 20" x 36" (51cm x 91cm)

We offer fast global shipping. Orders are typically processed within 1-2 business days.

• US Orders: Usually arrive within 7-14 business days.
• International Orders: Typically arrive within 10-20 business days, depending on your local customs.
  You will receive a tracking number via email as soon as your order ships.

We want you to love your sleep. That’s why we offer a 30-Day Sleep Trial. If you are not 100% satisfied with the quality or feel of your OHMYSILK product, simply contact our support team at support@ohmysilk.com to initiate a return or exchange.